I was incredibly impressed with the customer service. Some of the reviews make sense when they are frustrated over the app not working properly at first, but if you took the time to email their customer suppor they are very fast to respond and very pleasant to deal with. Customer serivce is something that seems to go ignored commonly in business now so its refreshing to get fantastic support as well as responses that answered my questions and went above and beyond to supply me with answers. I know its just a journal app but I was impressed. The password feature is nice, but dont forget it! Nice journal app overall and Id recommend it if you want an app that the design team will be diligent to fix errors for you!